Have a Complaint?
We aim to provide members with a friendly, high quality and value for money service.
We hope you will never feel the need to make a complaint, but if you do, we welcome the opportunity to put things right for members who are dissatisfied. Our internal complaint handing procedure is designed to deal with complaints in a timely and transparent manner.
We are run by our members for our members
Need to complain?
If you would like to make a complaint, please contact us by:
Telephone: 0300 303 3188
Email: info@wavecb.org.uk
Post: Wave Community Bank, Hove Town Hall, Tisbury Road Offices, Tisbury Road, Hove, BN3 3BQ
Or by filling in the form below:
For further information, you can download also our Complaints leaflet:
If you would also like some advice from the Financial Ombudsman, you can visit their website here.
We fight financial exclusion & work to improve all of our members financial resilience.
"My thanks again to all, I left a review with Trustpilot to spread the word just how good you are"
-Member
"Thank you very much! Massive weight off my mind with it all being consolidated"
-Member
Opening Hours
Our phones are open Monday to Friday between 9.30am-1.00pm and we continue to monitor our emails between 9.30am to 4.00pm.
Contact Us
Phone: 0300 303 3188
Email: info@wavecb.org.uk
Face-to-face appointments at Hove Town Hall by arrangement only.
Addresses:
East Sussex, Brighton & Hove:
Tisbury Road Offices, Hove Town Hall, Tisbury Road, Hove, BN3 3BQ
Kent, Medway and Bexley:
39-48 Marsham Street, Maidstone, Kent, ME14 1HH
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Wave Community Bank serves members in East Sussex, Brighton & Hove, Kent, Medway and the London Borough of Bexley, plus members of Unite in the South East Region. Withdrawals over £5000 will take 5 working days to process
Wave Community Bank is a trading name of East Sussex Credit Union Ltd.Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FCA Firm no 213910
