Declined Notice

Why have we declined your loan application?

As a credit union we want to help as many members as we can however as a responsible lender it is felt by our approval team that we are not able to lend to you on this occasion.

We understand that our decision may be a disappointment, so let us explain how we have reached it.

As a responsible lender, we always review all the information available to us. That way, we can make a fair decision.

The only information we use is:

• what you told us in your application
• the documentation that you provide us with,
• information we might already know about you, and
• information provided by Credit Reference Agencies.

We consider several factors including:

• Your payment history for other loans or credit card repayments.
• Your current level of borrowing and existing commitments.
• Levels of ‘social spending’, although we appreciate many people enjoy gambling responsibly, this may be a cause of concern when it results in being unable to meet other payment commitments.
• Defaults and debts not currently being repaid
• Any information we already hold about you.

The reason our loans officer felt they were unable to approve your loan is due to a high level of gambling found on your bank statement. We hope that you can understand that whilst we appreciate that many people gamble, the amount of transactions seen on your statements raised concerns with us as to whether you can still meet your other financial commitments.

We have listed a couple of helpful sites that you may refer to:

Be Gamble Aware (www.begambleaware.org – 0808 8020 133)
This site has a list of tips for gambling safely, including information on self-exclusion, time outs and gambling block software, as well as a number of confidential help and support lines.

GamCare (www.gamcare.org.uk)
GamCare offers several methods of support, including chatrooms, live chats, forums and even details of how to find local treatment.

You will not be eligible to apply for a loan with us for another three months and when considering future applications, we will take the information from this loan into account.