There will be interruption to member access to accounts for the KSCU systems to be integrated with the WCB systems. We apologise for any inconvenience caused and are working to keep disruption to a minimum for all members.
SERVICE INTERRUPTION FOR KSCU MEMBERS
20th February
- Withdrawals received before 10am will be issued.
- There will be no access to member accounts after 11.30am.
- The online service will not be accessible from 11.30am.
21st February
- the KSCU system will be unavailable to members all day and no withdrawals can be made on that day
- KSCU’s online banking will be deactivated
- WCB telephone lines will be open 09:30am until 1:00pm on 21st and 22nd February if you need to talk to our member services team on 0300 303 3188. We anticipate the telephone lines will be busy on these dates so please be patient if you cannot get straight through to us. Alternatively you can email us on info@wavecb.org.uk. Emails are monitored from 9.30am to 4.30pm.
22nd February
- KSCU members will be emailed welcome letters with their new WCB membership number which is needed to register for access to WCB’s online banking service and mobile app. Please check you junk mail for the welcome email in case your spam filter has put it in there.
- On receipt of new membership numbers, KSCU members can:
- Register for online banking here: https://login.eastsussexcu.org.uk/ Click on ‘Sign up for an account’ which is underneath the login button. Complete your details and as long as they match our records you will be emailed a password reset link.
- Download the mobile app by searching ‘Wave Community Bank’ in your app store. Members can register for access via the app with their new membership number.
- Request withdrawals by phone by calling 0300 303 3188 – phone lines will be open 09:30am to 1:00pm Monday to Friday
- Any deposits or loan repayments for KSCU accounts received on 21st February will be credited to the new WCB account on 22nd February and these funds will be accessible from 23r
23rd February 2024
- Access to accounts will run as normal.
IMPORTANT CHANGES TO WITHDRAWAL PROCESSING TIMES FOR KSCU MEMBERS
After the 20th February, withdrawals will no longer be instant. All online requests received before 3pm will be deposited in your nominated bank account by 5pm the same working day. Withdrawal requests received after 3pm will be deposited by 5pm the next working day.
Contacting WCB from 22nd February
You can contact WCB by:
- Calling the member services team on 0300 303 3188. Phone lines are open 9.30am to 1pm Monday to Friday (excl bank holidays)
- Emailing info@wavecb.org.uk . Emails are monitored 9.30am to 4.30pm Monday to Friday (excl bank holidays)
- Secure message in WCB’s mobile app or online banking. You will need to register for this service when you have received your new membership number for WCB.
