I am writing regarding the issues we have recently experienced with our server.
On 7th June our server ran an update which failed to complete successfully. This meant that members were unable to access their accounts via the mobile app or the member area on our website. Fortunately, we were able check balances to enable withdrawals via our cloud-based front end system.
We prioritised transferring money to members who needed it urgently, particularly those who have benefits paid into their WCB accounts. We kept the phones open for longer so that members with queries could speak to us, and we phoned back members with regular updates.
I must say the WCB team pulled together fantastically well to ensure we were able to continue serve the members that needed us most. By the morning of the 9th of June, all accounts had been updated and access via the member area of the website and the app had been restored.
We are keeping the our digital services under constant review and are planning to move all our services away to a fully cloud-based system, as quickly and carefully as we can.
If you were affected by this service outage, thank you for your patience, and be assured we continue to work hard to provide you with an excellent service.
